Delete your data
This page explains how to have your data deleted from InsideDM, whoever you are — a business using the product, or someone who messaged a business that uses it. Both routes work, and neither requires you to have an InsideDM account.
You messaged a business on Instagram or WhatsApp
You don't need to find out which software that business uses, and you don't need to chase them.
When you message a business, InsideDM holds your conversation on that business’s behalf — they decide what happens to it, and we act on their instruction. But you should not have to negotiate with anyone to be forgotten, so every business using InsideDM instructs us in advance to act directly on two requests from the people they message: stop messaging me, and delete my data.
The fastest routes
- To stop being messaged — reply STOP to the business on WhatsApp, or block them. We honour that immediately and permanently, and it survives any later deletion of your data.
- To have your data deleted — ask the business directly if you can. They can erase you from inside InsideDM in a few clicks, and your conversation history goes with you.
- If you’d rather not, or they don’t respond — email us and we will act. Details below.
We may ask one question to confirm you are who you say you are — mainly so we don’t delete someone else’s conversation on the word of a stranger. If we can’t complete a deletion for a reason the law imposes on us, we tell you which reason and what we kept.
- Delete one customer — open the contact and delete it. Their profile, conversation history and derived data go with them.
- Disconnect a channel — removing an Instagram or WhatsApp connection stops the data flow and deletes what we were holding for it.
- Delete your whole account — from your account settings. We show you exactly what will be removed before you confirm.
- Revoke our access at the source— you can remove InsideDM from your Instagram settings at any time, which stops the flow immediately. For WhatsApp, the Facebook account that connected InsideDM can remove it in Meta Business Settings → Integrations → Connected apps; Meta notifies us the moment that happens, and we act on Meta’s notice by revoking the connection and deleting the access credential and PIN we held for the number.
Our deletion job doesn’t work from a separate list someone has to remember to update: it reads what to do from marks on the database columns themselves, and does exactly what they say. A few things survive a deletion on purpose, and it is fairer to tell you now than to surprise you.
| What survives | Why |
|---|---|
| The record that you opted out | If we deleted it, you would stop being suppressed — and the erasure itself would become the reason the business starts messaging you again. We keep the suppression and the evidence for it, and nothing else. |
| Completed orders, with your identity stripped out | The amount and date stay as an anonymous business record, because the merchant's accounts and tax position depend on the sale continuing to exist. Your name, contact details and address go. |
| If Meta sent the request, the record of the request itself | The Meta account id it named, when it arrived, its confirmation code and which connections it reached — so we can show you, Meta or a regulator that it was carried out. It holds no conversations or customer details. |
Everything else about you goes: profile, conversations, messages and media, derived traits, and any phone number or payment identifier we were holding — the last of these are encrypted under a key belonging only to you, so destroying that key destroys them all at once.
The full picture is in section 9 of our Privacy Policy, and the retention windows are in section 8.
Contact
Deletion requests and anything else about your data: privacy@insidedm.in. If you are unhappy with how we handled a request, our Grievance Officer is named below and in section 14 of the Privacy Policy.